As for returns, we strive to eliminate the need for returns, by sending you a final proof. This is exactly how we will cut the monument. Once you have reviewed and approved this proof, we proceed with creating it. However, if your monument is not exactly like the proof that we send to you, we will gladly re-do it at no cost to you and at a rush priority (usually within 7-10 days).
We do not have a refund policy.